Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@milamvmt.com. Please note that returns will need to be sent to the following address: MILA MVMT 14359 Miramar Pkwy., Miramar, FL 33027.

If your return is accepted, we will send you an RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and RMA number will not be accepted.

You can always contact us for any return question at support@milamvmt.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return condition

Items with obvious damage caused after delivery, stains or signs of use are not eligible for a standard return. This does not apply to items that arrive damaged, defective or incorrect. Please report those issues so we can help.

Gift cards are non-refundable.

Discounted items and Siren pairs

Eligible returns are refunded at the amount actually paid for the returned items, after any discounts. Discounted Siren pieces are eligible under the same 30-day return policy. If you return one piece from a discounted pair, we refund the amount paid for that piece as shown on your order, not its full price before the discount.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping costs

Customers pay shipping. Original delivery charges are not refunded for a standard return. Contact us first if your item arrived damaged, defective or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@milamvmt.com.