FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Shipping, Returns & Exchanges
Refund policy
We hope you will love everything that you order from us but If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help!
30 Days Warranty
1. What is your Return Policy?
- Easy return for exchange or store credit within 30 days after receiving your parcel. Please keep in mind that the items you wish to return need to be sent to us within 30 days after receiving your parcel.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
- Items sold as sets must be returned with the correct sizes, as sold.
- Final Sale items cannot be returned for a refund or exchange. Items labeled with final sale or purchased at a discount of 50% or more are final sale and therefore not eligible for return.
- Items purchased with the gift card (store credit) cannot be returned for a refund or exchange.
2. How do I make a return?
To start a return, visit our Return Portal.
Your satisfaction is our priority! Please contact support@milamvmt.com for further help. We will do our very best to help you and reply to all messages within 48 hours.
Additional Notes
* Please note that we will not refund the shipping costs and/or any duties and taxes incurred, except for the quality of our products, the package lost or damaged, etc.
* Note that MILA MVMT is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong before being shipped, please contact us at support@milamvmt.com with your order number and the correct information as soon as possible.
* Each eligible item can only be returned or exchanged once. Items that have been exchanged cannot be returned.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?
